{"id":1296,"date":"2026-03-12T08:21:16","date_gmt":"2026-03-12T12:21:16","guid":{"rendered":"https:\/\/webpublishing.oit.ncsu.edu\/ise-ncsu-edu\/?page_id=1296"},"modified":"2026-03-25T10:34:20","modified_gmt":"2026-03-25T14:34:20","slug":"who-do-i-see-about","status":"publish","type":"page","link":"https:\/\/webpublishing.oit.ncsu.edu\/ise-ncsu-edu\/current-students\/who-do-i-see-about\/","title":{"rendered":"Who Do I See About?"},"content":{"rendered":"\n\n\n\n\n<p class=\"has-text-align-center\"><strong>Last Updated<\/strong>: 03\/25\/2026 | All information is accurate and still up-to-date<\/p>\n\n\n\n<p>Do you need help with an ISE-related issue, but are not sure who to contact? Below is a service directory outlining common tasks and the individuals responsible for them.<\/p>\n\n\n\n<p>In addition, if you do not find the information you need, you can <a href=\"mailto:ise@ncsu.edu\">email your question<\/a>. As a result, you can receive guidance and support for your specific concern.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Service Directory<\/h2>\n\n\n<div class=\"layout-two-column is-text wp-block-ncst-link-list\">\n        <ul class=\"link-list__container\">\n      \n<li class=\"ncst-component__bold-link-container wp-block-ncst-bold-link\">\n      <a \n      href=\"#a-i\"\n      class=\"ncst-component__bold-link text-link\"\n                >\n    <span class=\"text\">A thru I<\/span><span class=\"arrow-indicator\"><svg class=\"wolficon wolficon-arrow-right-bold\" role=\"img\"  aria-hidden=\"true\">\n\t\t\t\n\t\t\t<use xlink:href=\"#wolficon-arrow-right-bold\">\n\t\t<\/svg><\/span>\n    <\/a>\n      <\/li>\n  \n\n<li class=\"ncst-component__bold-link-container wp-block-ncst-bold-link\">\n      <a \n      href=\"#j-r\"\n      class=\"ncst-component__bold-link text-link\"\n                >\n    <span class=\"text\">J thru R<\/span><span class=\"arrow-indicator\"><svg class=\"wolficon wolficon-arrow-right-bold\" role=\"img\"  aria-hidden=\"true\">\n\t\t\t\n\t\t\t<use xlink:href=\"#wolficon-arrow-right-bold\">\n\t\t<\/svg><\/span>\n    <\/a>\n      <\/li>\n  \n\n<li class=\"ncst-component__bold-link-container wp-block-ncst-bold-link\">\n      <a \n      href=\"#s-z\"\n      class=\"ncst-component__bold-link text-link\"\n                >\n    <span class=\"text\">S thru Z<\/span><span class=\"arrow-indicator\"><svg class=\"wolficon wolficon-arrow-right-bold\" role=\"img\"  aria-hidden=\"true\">\n\t\t\t\n\t\t\t<use xlink:href=\"#wolficon-arrow-right-bold\">\n\t\t<\/svg><\/span>\n    <\/a>\n      <\/li>\n  \n\n    <\/ul>\n  <\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"a-i\">Who Do I See About (A thru I)<\/h3>\n\n\n\n<figure class=\"wp-block-table is-style-red-heading-stripes\"><table class=\"has-fixed-layout\"><thead><tr><th>Procedure<\/th><th>Solution<\/th><\/tr><\/thead><tbody><tr><td>Access to building, classroom and labs equipped with access card readers<\/td><td>Complete the <a href=\"https:\/\/go.ncsu.edu\/ise-room-access\">Building\/Lab Keycard Access Request Form<\/a>. If you are still having issues, please contact the <a href=\"mailto:ise-undergradoffice@ncsu.edu\">undergraduate services coordinator<\/a>.<\/td><\/tr><tr><td>Administrative office staff management<\/td><td>For special requests or personnel problems, contact <a href=\"https:\/\/ise.ncsu.edu\/people\/jpetway\/\">Jasmine Petway<\/a>.<\/td><\/tr><tr><td>Appointments for EHRA and SHRA employees<\/td><td>Contact <a href=\"https:\/\/ise.ncsu.edu\/people\/jpetway\/\">Jasmine Petway<\/a>.<\/td><\/tr><tr><td>Building security, problems with lighting, air conditioning, minor, non-minor issues, etc.<\/td><td>minor issues, etc.<br>Contact the NC State Facilities Department at 919.515.2991. If you are still having issues, please contact ISE&#8217;s facilities liaisons <a href=\"https:\/\/ise.ncsu.edu\/people\/jelanca2\/\">Justin Lancaster<\/a>.<\/td><\/tr><tr><td>Classroom A\/V support<\/td><td>For Fitts-Woolard Hall 4th floor classrooms<br><br>Complete the <a href=\"https:\/\/webpublishing.oit.ncsu.edu\/myise-ise-ncsu-edu\/forms\/report-pc-it-issue\/\">Report PC\/IT Issue Form<\/a>. If you are still having issues, please contact the <a href=\"mailto:isehelp@ncsu.edu\">ISE Service Desk<\/a>.<br><br><br><br>For Fitts-Woolard Hall 2nd floor classrooms<br><br>For A\/V issues, contact the <a href=\"https:\/\/classtech.oit.ncsu.edu\/contact\/\">ClassTech<\/a>.<br><br>For facility issues, contact the University Classroom Hotline at 919.515.1555.<\/td><\/tr><tr><td>Computer software and hardware support<\/td><td>Complete a form for your specific issue on the <a href=\"https:\/\/webpublishing.oit.ncsu.edu\/myise-ise-ncsu-edu\/forms\/#it-forms\/\">IT and Computer Issues<\/a> web page. If you are still having issues, please contact <a href=\"mailto:isehelp@ncsu.edu\">ISE Service Desk<\/a>.<\/td><\/tr><tr><td>Conference room A\/V support<\/td><td>Complete the <a href=\"https:\/\/ise.ncsu.edu\/forms\/ise-forms-pc-report-issue-nc-state-ise\/\"><a href=\"https:\/\/webpublishing.oit.ncsu.edu\/myise-ise-ncsu-edu\/forms\/report-pc-it-issue\/\">Report PC\/IT Issue Form<\/a><\/a>. If you are still having issues, please contact the <a href=\"mailto:isehelp@ncsu.edu\">ISE Service Desk<\/a>.<\/td><\/tr><tr><td>Conference room scheduling<\/td><td>For ISE, OR, IMSE, and MEM faculty, staff, and students, you can reserve a Fitts-Woolard Hall conference room on your room reservation page. Click the link to the room and follow the &#8220;Making a Reservation is Easy&#8221; instructions below.<br><br><a href=\"https:\/\/webpublishing.oit.ncsu.edu\/myise-ise-ncsu-edu\/room-reservations\/\">Room Reservation Page<\/a><br><br>If you do not have access to your room reservation page, contact <a href=\"https:\/\/ise.ncsu.edu\/people\/kwelton\/\">Karen Welton<\/a>.<br><br>If you do not have access to your room reservation page, contact <a href=\"https:\/\/ise.ncsu.edu\/people\/elewis4\/\">Emily Lewis<\/a> for help with all rooms except 4301, 4280, 3301 or 3280.<\/td><\/tr><tr><td>Course scheduling<\/td><td>For undergraduate questions about your schedule, go to the <a href=\"https:\/\/webpublishing.oit.ncsu.edu\/ise-ncsu-edu\/current-students\/undergrad-programs\/faq\/#schedule-courses\">Undergraduate Schedule and Courses FAQ<\/a>. If you are still having issues, please contact the <a href=\"mailto:ise-undergradoffice@ncsu.edu\">undergraduate services coordinator<\/a>.<br><br>For graduate questions about your schedule, go to the <a href=\"https:\/\/webpublishing.oit.ncsu.edu\/ise-ncsu-edu\/current-students\/graduate-programs\/faq\/#schedule-courses\">Graduate Schedule and Courses FAQ<\/a>. If you are still having issues, please contact the <a href=\"mailto:ise-gradoffice@ncsu.edu\">graduate services coordinator<\/a>.<\/td><\/tr><tr><td>Current graduate student issues like requesting exams, graduation process, processing forms, leaves-of-absence and assistantship pay<\/td><td>Contact the <a href=\"mailto:ise-gradoffice@ncsu.edu\">graduate services coordinator<\/a>.<\/td><\/tr><tr><td>Current undergraduate student issues<\/td><td>Contact the <a href=\"mailto:ise-undergradoffice@ncsu.edu\">undergraduate services coordinator<\/a>.<\/td><\/tr><tr><td>Department head&#8217;s calendar<\/td><td>Contact <a href=\"https:\/\/ise.ncsu.edu\/people\/kwelton\/\">Karen Welton<\/a>.<\/td><\/tr><tr><td>Effort reports (TEARS)<\/td><td>Contact <a href=\"https:\/\/ise.ncsu.edu\/people\/jawisem\">Joshua Wiseman<\/a>.<\/td><\/tr><tr><td>Faculty Start Up Funds<\/td><td>Contact ISE Business Manager<\/td><\/tr><tr><td>Faculty Time and Effort<\/td><td>Contact <a href=\"https:\/\/ise.ncsu.edu\/people\/jawisem\">Joshua Wiseman<\/a>.<\/td><\/tr><tr><td>Fax sending\/receiving<\/td><td>A fax machine is located in the ISE mailroom (4143 FWH). If you do not have access to the mailroom, contact <a href=\"https:\/\/ise.ncsu.edu\/people\/elewis4\/\">Emily Lewis<\/a>.<\/td><\/tr><tr><td>Fed Ex\/special delivery sending\/receiving<\/td><td>Contact <a href=\"https:\/\/ise.ncsu.edu\/people\/elewis4\/\">Emily Lewis<\/a>.<\/td><\/tr><tr><td>Final grade reports<\/td><td>Contact the <a href=\"mailto:ise-undergradoffice@ncsu.edu\">undergraduate services coordinator<\/a>.<\/td><\/tr><tr><td>Forms for summer pay<\/td><td>For faculty members, please contact <a href=\"https:\/\/ise.ncsu.edu\/people\/jawisem\">Joshua Wiseman<\/a><br><br>For students, please contact the <a href=\"mailto:ise-undergradoffice@ncsu.edu\">undergraduate services coordinator<\/a>.<br><br>For all others, please contact <a href=\"https:\/\/ise.ncsu.edu\/people\/cmpucci\/\">Christina Pucci<\/a>.<\/td><\/tr><tr><td>Foundation\/Discretionary Funds<\/td><td>Contact the ISE Business Officer.<\/td><\/tr><tr><td>Grade change forms (undergraduate and graduate)<\/td><td>Grade Change Forms can be completed through <a href=\"https:\/\/portalsp.acs.ncsu.edu\/\">Mypack Portal (SIS)<\/a>. If you still need assistance, grad student should contact the <a href=\"mailto:ise-gradoffice@ncsu.edu\">graduate services coordinator<\/a>. and undergrads should contact the <a href=\"mailto:ise-undergradoffice@ncsu.edu\">undergraduate services coordinator<\/a>.<\/td><\/tr><tr><td>Graduate student advising<\/td><td>Ph.D. students should contact <a href=\"https:\/\/ise.ncsu.edu\/people\/king\/\">Russell King<\/a> and masters students should contact <a href=\"https:\/\/ise.ncsu.edu\/people\/ssahiska\/\">S. Sebnem Ahiska King<\/a>.<\/td><\/tr><tr><td>Graduate student room assignments (after cleared with appropriate faculty)<\/td><td>After you have been cleared by an appropriate faculty member, contact the <a href=\"mailto:ise-gradoffice@ncsu.edu\">graduate services coordinator<\/a>.<\/td><\/tr><tr><td>Immigration matters<\/td><td><br>Contact the <a href=\"https:\/\/internationalservices.ncsu.edu\/\">Office of International Services (OIS)<\/a>. For international employment issues, contact <a href=\"https:\/\/hr.ncsu.edu\/\">NC State Human Resources Department (HR)<\/a>.<\/td><\/tr><tr><td>IMSE Program<\/td><td>Contact Bill Irwin.<\/td><\/tr><tr><td>ISE Ambassadors<\/td><td>Contact <a href=\"https:\/\/ise.ncsu.edu\/people\/ktreyno2\/\">Kanton Reynolds<\/a>.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"j-r\">Who Do I See About? (J thru R)<\/h3>\n\n\n\n<figure class=\"wp-block-table is-style-red-heading-stripes\"><table class=\"has-fixed-layout\"><thead><tr><th>Procedure<\/th><th>Solution<\/th><\/tr><\/thead><tbody><tr><td>Leave records<\/td><td>Contact <a href=\"https:\/\/ise.ncsu.edu\/people\/jpetway\/\">Jasmine Petway<\/a>.<\/td><\/tr><tr><td>MEM Program<\/td><td>Many of your questions can be answered in the <a href=\"https:\/\/mem.grad.ncsu.edu\/faq\/\">MEM FAQ<\/a>. If you still need assistance, contact <a href=\"https:\/\/mem.grad.ncsu.edu\/people\/kmhanson\/\">Kalene Thomas<\/a> or <a href=\"https:\/\/mem.grad.ncsu.edu\/people\/bmmcconn\/\">Brandon McConnell<\/a>.<\/td><\/tr><tr><td>Office and teaching supply purchases<\/td><td>Contact <a href=\"https:\/\/ise.ncsu.edu\/people\/elewis4\/\">Emily Lewis<\/a>.<\/td><\/tr><tr><td>OR Program<\/td><td>Contact <a href=\"https:\/\/ise.ncsu.edu\/people\/lcsmith\/\">Linda Smith<\/a>.<\/td><\/tr><tr><td>Payroll for bi-weekly<\/td><td>Contact <a href=\"https:\/\/ise.ncsu.edu\/people\/jpetway\/\">Jasmine Petway<\/a>.<\/td><\/tr><tr><td>Photocopying<\/td><td><br>A full-service copier is located in the ISE mailroom (4143 FWH). If you do not have access to the mailroom, contact <a href=\"https:\/\/ise.ncsu.edu\/people\/elewis4\/\">Emily Lewis<\/a>.<\/td><\/tr><tr><td>Purchases under $5,000<\/td><td>All purchases should have a corresponding <a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSfRBYuOquOhLT65RI_YJLGJOc0rzJZXt2rSQtIfdLgMCTEufA\/viewform\">Purchase Request Form<\/a>. If you still need assistance, contact <a href=\"https:\/\/ise.ncsu.edu\/people\/cmpucci\/\">Christina Pucci<\/a>.<br><br>For &#8220;5 Accounts,&#8221; contact the <a href=\"https:\/\/ise.ncsu.edu\/people\/elewis4\/\">Emily Lewis<\/a>.<br><br>For technology, contact <a href=\"https:\/\/ise.ncsu.edu\/people\/jelanca2\/\">Justin Lancaster<\/a>.<\/td><\/tr><tr><td>Purchases of $5,000 or more<\/td><td>All purchases should have a corresponding <a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSfRBYuOquOhLT65RI_YJLGJOc0rzJZXt2rSQtIfdLgMCTEufA\/viewform\">Purchase Request Form<\/a>. If you still need assistance, contact <a href=\"https:\/\/ise.ncsu.edu\/people\/cmpucci\/\">Christina Pucci<\/a> or <a href=\"https:\/\/ise.ncsu.edu\/people\/elewis4\/\">Emily Lewis<\/a>.<br><br>For &#8220;5 Accounts,&#8221; contact the ISE Business Officer.<br><br>For technology, contact <a href=\"https:\/\/ise.ncsu.edu\/people\/jelanca2\/\">Justin Lancaster<\/a>.<\/td><\/tr><tr><td>Recruitment<\/td><td>Contact <a href=\"https:\/\/ise.ncsu.edu\/people\/kwelton\/\">Karen Welton<\/a>.<\/td><\/tr><tr><td>Research Administration and Contracts and Grants<\/td><td>For post-award, contact <a href=\"https:\/\/ise.ncsu.edu\/people\/jawisem\">Joshua Wiseman<\/a>.<br><br>For pre-award, contact <a href=\"https:\/\/ise.ncsu.edu\/people\/elewis4\/\">Emily Lewis<\/a>.<\/td><\/tr><tr><td>Research Development &#8211; Funding Opportunities<\/td><td>For post-award, contact <a href=\"https:\/\/ise.ncsu.edu\/people\/jawisem\">Joshua Wiseman<\/a>.<br><br>For pre-award, contact <a href=\"https:\/\/ise.ncsu.edu\/people\/elewis4\/\">Emily Lewis<\/a>.<\/td><\/tr><tr><td>Research Experience for Undergrads (REU)<\/td><td>Contact <a href=\"https:\/\/ise.ncsu.edu\/people\/ktreyno2\/\">Kanton Reynolds<\/a> or the <a href=\"mailto:ise-undergradoffice@ncsu.edu\">undergraduate services coordinator<\/a>.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Who Do I See About? (S thru Z)<\/h3>\n\n\n\n<figure class=\"wp-block-table is-style-red-heading-stripes\"><table class=\"has-fixed-layout\"><thead><tr><th>Procedure<\/th><th>Solution<\/th><\/tr><\/thead><tbody><tr><td>State Appropriated Funds including start-up, return of release time, and other special funding<\/td><td>Contact the ISE Business Officer.<\/td><\/tr><tr><td>Supervise and train student assistants<\/td><td>Contact <a href=\"https:\/\/ise.ncsu.edu\/people\/kwelton\/\">Karen Welton<\/a>.<\/td><\/tr><tr><td>Teaching assistantships<\/td><td>Contact <a href=\"mailto:gradschool-assistantships@ncsu.edu\">The Grad School<\/a>.<\/td><\/tr><tr><td>Teaching assistantships\/Research Assistantships (hiring process)<\/td><td>Contact the <a href=\"mailto:ise-gradoffice@ncsu.edu\">graduate services coordinator<\/a>.<\/td><\/tr><tr><td>Telephone list (updates)<\/td><td>Contact <a href=\"https:\/\/ise.ncsu.edu\/people\/elewis4\/\">Emily Lewis<\/a>.<\/td><\/tr><tr><td>Textbook ordering<br>Orders are due in the bookstore:<br><br>Spring Semester &#8211; October 15<br><br>Summer Sessions &#8211; March 15<br><br>Fall Semester &#8211; April 15<\/td><td>Contact the <a href=\"mailto:ise-undergradoffice@ncsu.edu\">undergraduate services coordinator<\/a>.<\/td><\/tr><tr><td>Travel authorizations<\/td><td><br>Complete the <a href=\"https:\/\/ise.ncsu.edu\/myise\/forms\/#travel-authorization\">Travel Authorization Form<\/a> as soon as you decide to go. If you are still having issues, please contact <a href=\"https:\/\/ise.ncsu.edu\/people\/cmpucci\/\">Christina Pucci<\/a>.<\/td><\/tr><tr><td>Travel reimbursements<\/td><td>Complete the <a href=\"https:\/\/webpublishing.oit.ncsu.edu\/myise-ise-ncsu-edu\/forms\/#departmental-forms\">Travel Reimbursement Form<\/a> within 30 days of your trip. If you are still having issues, please contact <a href=\"https:\/\/ise.ncsu.edu\/people\/cmpucci\/\">Christina Pucci<\/a>.<\/td><\/tr><tr><td>Typing, word-processing<\/td><td>Contact <a href=\"https:\/\/ise.ncsu.edu\/people\/elewis4\/\">Emily Lewis<\/a>.<\/td><\/tr><tr><td>Undergraduate students<\/td><td>Contact <a href=\"https:\/\/ise.ncsu.edu\/people\/ktreyno2\/\">Kanton Reynolds<\/a> or the <a href=\"mailto:ise-undergradoffice@ncsu.edu\">undergraduate services coordinator<\/a>.<\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Last Updated: 03\/25\/2026 | All information is accurate and still up-to-date Do you need help with an ISE-related issue, but are not sure who to contact? Below is a service&hellip;<\/p>\n","protected":false},"author":12816,"featured_media":0,"parent":561,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"source":"","ncst_custom_author":"","ncst_show_custom_author":false,"ncst_dynamicHeaderBlockName":"ncst\/floating-box-header","ncst_dynamicHeaderData":"{\"pageIntro\":\"Do you need some assistance with an NC State ISE-related issue but are unsure who to ask? 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