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The Edward P. Fitts Department of Industrial and Systems Engineering
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Who Do I See About?

Do you need some assistance with an NC State ISE-related issue but are unsure who to ask? Search our Who Do I See About page.

Last Updated: 07/10/2026 | All information is accurate and still up-to-date

Do you need help with an ISE-related issue, but are not sure who to contact? Below is a service directory outlining common tasks and the individuals responsible for them.

In addition, if you do not find the information you need, you can email your question. As a result, you can receive guidance and support for your specific concern.

Service Directory

Who Do I See About (A thru I)

ProcedureSolution
Access to building, classroom and labs equipped with access card readersComplete the Building/Lab Keycard Access Request Form. If you are still having issues, please contact the undergraduate services coordinator.
Administrative office staff managementFor special requests or personnel problems, contact Jasmine Petway.
Appointments for EHRA and SHRA employeesContact Jasmine Petway.
Building security, problems with lighting, air conditioning, minor, non-minor issues, etc.minor issues, etc.
Contact the NC State Facilities Department at 919.515.2991. If you are still having issues, please contact ISE’s facilities liaisons Justin Lancaster.
Classroom A/V supportFor Fitts-Woolard Hall 4th floor classrooms

Complete the Report PC/IT Issue Form. If you are still having issues, please contact the ISE Service Desk.



For Fitts-Woolard Hall 2nd floor classrooms

For A/V issues, contact the ClassTech.

For facility issues, contact the University Classroom Hotline at 919.515.1555.
Computer software and hardware supportComplete a form for your specific issue on the IT and Computer Issues web page. If you are still having issues, please contact ISE Service Desk.
Conference room A/V supportComplete the Report PC/IT Issue Form. If you are still having issues, please contact the ISE Service Desk.
Conference room schedulingFor ISE, OR, IMSE, and MEM faculty, staff, and students, you can reserve a Fitts-Woolard Hall conference room on your room reservation page. Click the link to the room and follow the “Making a Reservation is Easy” instructions below.

Room Reservation Page

If you do not have access to your room reservation page, contact Karen Welton.

If you do not have access to your room reservation page, contact Emily Lewis for help with all rooms except 4301, 4280, 3301 or 3280.
Course schedulingFor undergraduate questions about your schedule, go to the Undergraduate Schedule and Courses FAQ. If you are still having issues, please contact the undergraduate services coordinator.

For graduate questions about your schedule, go to the Graduate Schedule and Courses FAQ. If you are still having issues, please contact the graduate services coordinator.
Current graduate student issues like requesting exams, graduation process, processing forms, leaves-of-absence and assistantship payContact the graduate services coordinator.
Current undergraduate student issuesContact the undergraduate services coordinator.
Department head’s calendarContact Karen Welton.
Effort reports (TEARS)Contact Joshua Wiseman.
Faculty Start Up FundsContact ISE Business Manager
Faculty Time and EffortContact Joshua Wiseman.
Fax sending/receivingA fax machine is located in the ISE mailroom (4143 FWH). If you do not have access to the mailroom, contact Emily Lewis.
Fed Ex/special delivery sending/receivingContact Emily Lewis.
Final grade reportsContact the undergraduate services coordinator.
Forms for summer payFor faculty members, please contact Joshua Wiseman

For students, please contact the undergraduate services coordinator.

For all others, please contact Christina Pucci.
Foundation/Discretionary FundsContact the ISE Business Officer.
Grade change forms (undergraduate and graduate)Grade Change Forms can be completed through Mypack Portal (SIS). If you still need assistance, grad student should contact the graduate services coordinator. and undergrads should contact the undergraduate services coordinator.
Graduate student advisingPh.D. students should contact Russell King and masters students should contact S. Sebnem Ahiska King.
Graduate student room assignments (after cleared with appropriate faculty)After you have been cleared by an appropriate faculty member, contact the graduate services coordinator.
Immigration matters
Contact the Office of International Services (OIS). For international employment issues, contact NC State Human Resources Department (HR).
IMSE ProgramContact Bill Irwin.
ISE AmbassadorsContact Kanton Reynolds.

Who Do I See About? (J thru R)

ProcedureSolution
Leave recordsContact Jasmine Petway.
MEM ProgramMany of your questions can be answered in the MEM FAQ. If you still need assistance, contact Kalene Thomas or Brandon McConnell.
Office and teaching supply purchasesContact Emily Lewis.
OR ProgramContact Linda Smith.
Payroll for bi-weeklyContact Jasmine Petway.
Photocopying
A full-service copier is located in the ISE mailroom (4143 FWH). If you do not have access to the mailroom, contact Emily Lewis.
Purchases under $5,000All purchases should have a corresponding Purchase Request Form. If you still need assistance, contact Christina Pucci.

For “5 Accounts,” contact the Emily Lewis.

For technology, contact Justin Lancaster.
Purchases of $5,000 or moreAll purchases should have a corresponding Purchase Request Form. If you still need assistance, contact Christina Pucci or Emily Lewis.

For “5 Accounts,” contact the ISE Business Officer.

For technology, contact Justin Lancaster.
RecruitmentContact Karen Welton.
Research Administration and Contracts and GrantsFor post-award, contact Joshua Wiseman.

For pre-award, contact Emily Lewis.
Research Development – Funding OpportunitiesFor post-award, contact Joshua Wiseman.

For pre-award, contact Emily Lewis.
Research Experience for Undergrads (REU)Contact Kanton Reynolds or the undergraduate services coordinator.

Who Do I See About? (S thru Z)

ProcedureSolution
State Appropriated Funds including start-up, return of release time, and other special fundingContact the ISE Business Officer.
Supervise and train student assistantsContact Karen Welton.
Teaching assistantshipsContact The Grad School.
Teaching assistantships/Research Assistantships (hiring process)Contact the graduate services coordinator.
Telephone list (updates)Contact Emily Lewis.
Textbook ordering
Orders are due in the bookstore:

Spring Semester – October 15

Summer Sessions – March 15

Fall Semester – April 15		Contact the undergraduate services coordinator.
Travel authorizations
Complete the Travel Authorization Form as soon as you decide to go. If you are still having issues, please contact Christina Pucci.
Travel reimbursementsComplete the Travel Reimbursement Form within 30 days of your trip. If you are still having issues, please contact Christina Pucci.
Typing, word-processingContact Emily Lewis.
Undergraduate studentsContact Kanton Reynolds or the undergraduate services coordinator.

Departmental Phone List

  • Main Office: 919.515.2362
  • Fax: 919.515.5281
  • NC State University: 919.515.2011
First NameLast NameTitlePhoneRoom (FWH)
JuliaAbateErgonomics Center Senior Executive Director919.515.81354203
EdAddison Professor of the Practice4326
Sebnem Ahiska KingTeaching Associate Professor919.515.44094179
LaurenBazemoreISE Graduate Services Coordinator919.515.6410 4311F
JuanCamachoBezos Center Lab Manager4176
DeannaCardamoneUndergraduate Academic Advisor919.515.54134311B
KarenChenAssociate Professor919.515.64034349
PaulCohenEdgar S. Woolard Distinguished Professor Emeritus919.513.28574357
TimColemanProcesses Lab Manager919.515.23612232
CatherineDavisBezos Center Finance Manager4170
JingyanDongProfessor919.515.71964355
GaryDowneyErgonomics Center Master Ergonomist 919.515.20524213
AdolfoEscobedoAssociate Professor919.515.18154353
JaraiFallAccounting Technician919.515.64014121C
Shu-CherngFangWalter Clark Professor919.515.21924341
YahyaFathiProfessor919.515.64174181
LeilaHajibabaiAssociate Professor919.515.64154167
OlaHarryssonEdward P. Fitts Distinguished Professor / Director of CAMAL919.513.02204131A
WillHeathErgonomics Center Ergonomist919.515.20524207
SamHernandezCAMAL Research Operations Manager2203
MohammadHosseinianAssistant Professor919.515.51944111
JeffHoyleErgonomics Center Director of Ergonomic Services919.515.20524209
BillIrwinMEM Program Coordinator919.515.38084162
MichaelKayAssociate Professor919.515.20084161
JordanKernAssociate Professor919.513.39544173
CoreyKiassatTeaching Professor / DGP of Master of Engineering online919.515.10684311D
RussellKingDirector of Graduate Programs / 919.515.51864131E
JustinLancasterDirector of IT919.515.36614165
RobLassonDirector of Creative Services919.515.30164158A
Yuan-ShinLeeProfessor919.515.71954163
EmilyLewisPre and Post Award Specialist919.513.36174121J
FredLivingstonAssociate Teaching Professor919.515.15494109
LouisMartin-VegaProfessor / Dean Emeritus919.513.19064105
MariaMayorgaProfessor of Personalized Medicine / Director of OR919.513.16904327
BrandonMcConnellAssociate Research Professor / Director of MEM919.515.72014131C
StephenMcNierneyErgonomics Center Director of Marketing919.513.24324205
GalMendelsonAssistant Professor919.513.72084325
NurOzaltinAssociate Teaching Professor919.515.78164311A
OsmanOzaltinProfessor of Personalized Medicine919.515.63994345
JakePeloquinAssistant Professor919.515.50494131D
JasminePetwayHuman Resources Specialist919.515.64184121J
ChristinaPucciBusiness Manager919.515.75304121L
BenRachunokAssistant Professor919.513.72204171
KantonReynoldsDirector of Undergraduate Programs / Associate Teaching Professor919.515.06054311E
SaraShashaaniAssociate Professor919.515.64004175
RohanShirwaikerProfessor919.515.64164169
RenShoreBezos Center Program Specialist4170
LindaSmithOR Executive Assistant919.515.23504183
JulieSwannA. Doug Allison Distinguished Professor / Department Head919.515.64234121F
DanitaTaylorUndergraduate Services Coordinator919.513.21894311K
KaleneThomasMEM Assistant Director and Academic Advisor919.515.56724311C
RenranTianAssistant Professor919.513.16834347
RehaUzsoyClifton A. Anderson Distinguished Professor919.513.16814107
AnitaVilaProfessor of the Practice919.515.64074323
HongWanAssociate Professor919.515.30864343
KarenWeltonISE Program Specialist / ISE Executive Assistant919.515.64054121G
HarveyWestAssociate Research Professor919.515.85274131B
HeatherWhiteErgonomics Center Master Ergonomist919.515.20524211
DawnWilkinsErgonomics Center Business Services Coordinator919.515.81324201
JoshuaWisemanContracts and Grants Manager919.515.34544121H
ChetWyrickCAMAL Research Operations Manager919.515.23612203
XuXuProfessor919.513.72054351
PatrickMurrayLecturer4326
StevenDelGrossoLecturer4326
RobertYoungEmeritus Faculty4342
EzatSaniiEmeritus Faculty4342
JavadTaheriEmeritus Faculty4342
RickWyskEmeritus Faculty4342
ThomHoidgsonEmeritus Faculty4342