Who Do I See About?
Do you need some assistance with an NC State ISE-related issue but are unsure who to ask? Search our Who Do I See About page.
Last Updated: 03/25/2026 | All information is accurate and still up-to-date
Do you need help with an ISE-related issue, but are not sure who to contact? Below is a service directory outlining common tasks and the individuals responsible for them.
In addition, if you do not find the information you need, you can email your question. As a result, you can receive guidance and support for your specific concern.
Service Directory
Who Do I See About (A thru I)
| Procedure | Solution |
|---|---|
| Access to building, classroom and labs equipped with access card readers | Complete the Building/Lab Keycard Access Request Form. If you are still having issues, please contact the undergraduate services coordinator. |
| Administrative office staff management | For special requests or personnel problems, contact Jasmine Petway. |
| Appointments for EHRA and SHRA employees | Contact Jasmine Petway. |
| Building security, problems with lighting, air conditioning, minor, non-minor issues, etc. | minor issues, etc. Contact the NC State Facilities Department at 919.515.2991. If you are still having issues, please contact ISE’s facilities liaisons Justin Lancaster. |
| Classroom A/V support | For Fitts-Woolard Hall 4th floor classrooms Complete the Report PC/IT Issue Form. If you are still having issues, please contact the ISE Service Desk. For Fitts-Woolard Hall 2nd floor classrooms For A/V issues, contact the ClassTech. For facility issues, contact the University Classroom Hotline at 919.515.1555. |
| Computer software and hardware support | Complete a form for your specific issue on the IT and Computer Issues web page. If you are still having issues, please contact ISE Service Desk. |
| Conference room A/V support | Complete the Report PC/IT Issue Form. If you are still having issues, please contact the ISE Service Desk. |
| Conference room scheduling | For ISE, OR, IMSE, and MEM faculty, staff, and students, you can reserve a Fitts-Woolard Hall conference room on your room reservation page. Click the link to the room and follow the “Making a Reservation is Easy” instructions below. Room Reservation Page If you do not have access to your room reservation page, contact Karen Welton. If you do not have access to your room reservation page, contact Emily Lewis for help with all rooms except 4301, 4280, 3301 or 3280. |
| Course scheduling | For undergraduate questions about your schedule, go to the Undergraduate Schedule and Courses FAQ. If you are still having issues, please contact the undergraduate services coordinator. For graduate questions about your schedule, go to the Graduate Schedule and Courses FAQ. If you are still having issues, please contact the graduate services coordinator. |
| Current graduate student issues like requesting exams, graduation process, processing forms, leaves-of-absence and assistantship pay | Contact the graduate services coordinator. |
| Current undergraduate student issues | Contact the undergraduate services coordinator. |
| Department head’s calendar | Contact Karen Welton. |
| Effort reports (TEARS) | Contact Joshua Wiseman. |
| Faculty Start Up Funds | Contact ISE Business Manager |
| Faculty Time and Effort | Contact Joshua Wiseman. |
| Fax sending/receiving | A fax machine is located in the ISE mailroom (4143 FWH). If you do not have access to the mailroom, contact Emily Lewis. |
| Fed Ex/special delivery sending/receiving | Contact Emily Lewis. |
| Final grade reports | Contact the undergraduate services coordinator. |
| Forms for summer pay | For faculty members, please contact Joshua Wiseman For students, please contact the undergraduate services coordinator. For all others, please contact Christina Pucci. |
| Foundation/Discretionary Funds | Contact the ISE Business Officer. |
| Grade change forms (undergraduate and graduate) | Grade Change Forms can be completed through Mypack Portal (SIS). If you still need assistance, grad student should contact the graduate services coordinator. and undergrads should contact the undergraduate services coordinator. |
| Graduate student advising | Ph.D. students should contact Russell King and masters students should contact S. Sebnem Ahiska King. |
| Graduate student room assignments (after cleared with appropriate faculty) | After you have been cleared by an appropriate faculty member, contact the graduate services coordinator. |
| Immigration matters | Contact the Office of International Services (OIS). For international employment issues, contact NC State Human Resources Department (HR). |
| IMSE Program | Contact Bill Irwin. |
| ISE Ambassadors | Contact Kanton Reynolds. |
Who Do I See About? (J thru R)
| Procedure | Solution |
|---|---|
| Leave records | Contact Jasmine Petway. |
| MEM Program | Many of your questions can be answered in the MEM FAQ. If you still need assistance, contact Kalene Thomas or Brandon McConnell. |
| Office and teaching supply purchases | Contact Emily Lewis. |
| OR Program | Contact Linda Smith. |
| Payroll for bi-weekly | Contact Jasmine Petway. |
| Photocopying | A full-service copier is located in the ISE mailroom (4143 FWH). If you do not have access to the mailroom, contact Emily Lewis. |
| Purchases under $5,000 | All purchases should have a corresponding Purchase Request Form. If you still need assistance, contact Christina Pucci. For “5 Accounts,” contact the Emily Lewis. For technology, contact Justin Lancaster. |
| Purchases of $5,000 or more | All purchases should have a corresponding Purchase Request Form. If you still need assistance, contact Christina Pucci or Emily Lewis. For “5 Accounts,” contact the ISE Business Officer. For technology, contact Justin Lancaster. |
| Recruitment | Contact Karen Welton. |
| Research Administration and Contracts and Grants | For post-award, contact Joshua Wiseman. For pre-award, contact Emily Lewis. |
| Research Development – Funding Opportunities | For post-award, contact Joshua Wiseman. For pre-award, contact Emily Lewis. |
| Research Experience for Undergrads (REU) | Contact Kanton Reynolds or the undergraduate services coordinator. |
Who Do I See About? (S thru Z)
| Procedure | Solution |
|---|---|
| State Appropriated Funds including start-up, return of release time, and other special funding | Contact the ISE Business Officer. |
| Supervise and train student assistants | Contact Karen Welton. |
| Teaching assistantships | Contact The Grad School. |
| Teaching assistantships/Research Assistantships (hiring process) | Contact the graduate services coordinator. |
| Telephone list (updates) | Contact Emily Lewis. |
| Textbook ordering Orders are due in the bookstore: Spring Semester – October 15 Summer Sessions – March 15 Fall Semester – April 15 | Contact the undergraduate services coordinator. |
| Travel authorizations | Complete the Travel Authorization Form as soon as you decide to go. If you are still having issues, please contact Christina Pucci. |
| Travel reimbursements | Complete the Travel Reimbursement Form within 30 days of your trip. If you are still having issues, please contact Christina Pucci. |
| Typing, word-processing | Contact Emily Lewis. |
| Undergraduate students | Contact Kanton Reynolds or the undergraduate services coordinator. |